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Return and Exchange Policy
Devor Gray©
RETURNS
Devor Gray has conditional Return/Exchange policy. Although, if you have received a Damaged/Tampered/Wrong article, then your order will be eligible for Refund/Exchange.
Please note:
No defects will be considered without an unboxing video.
Make an unboxing video while opening the parcel. No defect/damages in the article will be considered without an unboxing video. Please share the video within 48 hours of receiving your parcel on our customer support.
Exchange and Refund process:
Our team will examine the exchanged article(s) before dispatching a new one or refunding the full amount. All the tags should be intact on the article(s).
After examining the product, our team will initiate the refund process and it may take 3-5 working days for the refund to reflect in your bank account.
If you have any questions regarding our exchange/return policies, you can always contact us at:
Email: support@devorgray.com
Contact number: +91-7017968775
SHIPPING
Free Delivery:
Devor Gray currently offers free delivery for all orders.
COD Available:
-Cash on delivery service is available all over India
-We charge flat ₹149 on all orders.
Orders are usually shipped within 1-2 working days after placement.
Our warehouse dispatches orders within 1-3 days after the order is placed and it takes another 5-7 working days for the order to reach you based on your location.
Note: Free shipping is applicable to all major pin-codes in the country except few areas that are unserviceable by our logistics partner. An additional shipping charge may apply to your order. If such condition arises, our support team will get in touch with you and inform you of the same before dispatching your order.
The price mentioned on the website are inclusive of all taxes and duties levied by the Govt. of India